Our Policy Info
We founded The Coastal Soap Company with one principle in mind - providing an incredible shopping experience for our customers. We work hard to provide exceptional customer service and pride ourselves on never straying from our founding principles. Check out our store policies below and don’t hesitate to contact us if you have any questions or require further information.
Covid-19 Update for Deliveries
As we all know the Coronavirus (CCOVID-19) pandemic has caused a huge amount of uncertainty, confusion and delays in our lives. Included in this has been suppliers being able to function as normal and send out orders, thankfully that is slowly changing. Also, postage has been delayed and still is currently. We would normally give 7 working days as a guideline for when you will receive your order. Currently, we are advising 7-10 days to allow any unforeseen delays. We will do our best to ensure your orders are sent out within 48 hours of receiving your orders.
Thank you for your custom & keep well and safe!!
The Coastal Soap Company
This website has been created and is updated by The Coastal Soap Company.
The content, photography and literal content is the intellectual property of The Coastal Soap Company. You may not reuse, republish, or reprint such content without our written consent. All information posted is merely for informational purposes. It is not intended as a substitute for professional advice. Should you decide to act upon any information on this website, you do so at your own risk. While the information on this website has been verified to the best of our abilities, we cannot guarantee that there are no mistakes or errors. We endeavour to research all ingredients and products before giving any information to our customers.
All of our handmade products are assessed by registered qualified professional assessors who work in accordance to UK/EU regulations. Products that we sell not handmade by us are certified and supplied with instruction/regulations.
We have full product and liability insurance should the need arise and are insured by a well recognised insurance.
We have a 14-day returns policy in place, should you be dissatisfied with your products, although we rest assure that all products ordered have been tested to UK/EU standards and correct information given.
Shipping and Delivery
Here at The Coastal Soap Company, we are dedicated to ensuring all of our customers get their products on time and at a reasonable cost.
Therefore standard delivery (5-7 days) is:
£2.49 on orders up to 500gms
£3.99 on orders up to 1KG